Illuminate Your Narrow Hallways

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Privacy Policy

Last Updated: January 2025

1. Information We Collect

LumiPath Netherlands ("we," "our," or "us") collects information you provide directly when requesting consultations, including:

• Full name and contact details (email, phone number)
• Location information (city within the Netherlands)
• Property details relevant to lighting solutions
• Communication preferences and consultation requests

2. How We Use Your Information

We use collected information to:

• Provide personalized lighting consultations and product recommendations
• Contact you regarding your inquiry and schedule installations
• Send information about products, services, and promotions (with consent)
• Improve our services and customer experience
• Comply with legal obligations in the Netherlands and EU

3. Data Protection (GDPR Compliance)

As a Netherlands-based company, we fully comply with the General Data Protection Regulation (GDPR). You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to processing of your data
• Data portability

4. Information Sharing

We do not sell your personal information. We may share data with:

• Trusted service providers who assist in business operations
• Professional installers serving your area in the Netherlands
• Legal authorities when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Contact Us

For privacy-related questions or to exercise your rights, contact us at:
Email: privacy@lumipath-nl.com
Address: LumiPath Netherlands, Amsterdam, Netherlands

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Terms of Service

Last Updated: January 2025

1. Acceptance of Terms

By accessing and using LumiPath Netherlands services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Services Provided

LumiPath offers:

• Free lighting consultations for Netherlands residents
• Smart lighting product sales and recommendations
• Professional installation services across the Netherlands
• Customer support and maintenance services

3. User Obligations

You agree to:

• Provide accurate and complete information in consultation requests
• Use our services only for lawful purposes
• Not interfere with the proper functioning of our website
• Maintain confidentiality of any account credentials

4. Product Information and Pricing

We strive to provide accurate product descriptions and pricing. However:

• All prices are in Euros and include Dutch VAT where applicable
• Prices are subject to change without notice
• Product availability may vary by region within the Netherlands
• Final pricing will be confirmed during consultation

5. Consultations and Recommendations

Free consultations are provided as a courtesy service. Product recommendations are based on information you provide. Actual results may vary depending on specific property conditions.

6. Installation Services

Professional installation services:

• Are performed by certified technicians
• Require property access and adequate working conditions
• May be subject to additional terms in installation agreements
• Are scheduled based on availability in your Netherlands region

7. Intellectual Property

All content, trademarks, and intellectual property on our website belong to LumiPath Netherlands and are protected by Dutch and international copyright laws.

8. Limitation of Liability

LumiPath Netherlands shall not be liable for indirect, incidental, or consequential damages arising from use of our services, to the extent permitted by Dutch law.

9. Governing Law

These terms are governed by the laws of the Netherlands. Any disputes shall be resolved in Dutch courts.

10. Contact Information

For questions about these terms:
Email: legal@lumipath-nl.com
Phone: +31 20 123 4567

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Refund Policy

Last Updated: January 2025

1. Satisfaction Guarantee

LumiPath Netherlands stands behind the quality of our smart lighting solutions. We offer a comprehensive satisfaction guarantee for all products and services purchased in the Netherlands.

2. Return Period

In accordance with Dutch consumer protection laws:

• You have 14 days to return products from the date of delivery (cooling-off period)
• Products must be unused, in original packaging, and in resalable condition
• Customized or installed products may have different return conditions

3. Refund Process

To initiate a refund:

• Contact our customer service within the return period
• Receive return authorization and instructions
• Ship products back to our Netherlands facility
• Refunds processed within 14 days of receiving returned items

4. Refund Method

Refunds will be issued to the original payment method used for purchase. This includes:

• Credit/debit card refunds
• Bank transfer refunds (for direct bank payments)
• iDEAL payment reversals

5. Installation Services

For professional installation services:

• Cancellations made 48+ hours before appointment: full refund
• Cancellations made 24-48 hours before: 50% refund
• Cancellations made less than 24 hours before: no refund
• If service is unsatisfactory, we'll reschedule at no additional cost

6. Damaged or Defective Products

If you receive damaged or defective products:

• Notify us immediately upon delivery
• Provide photos of damage or defect
• We'll arrange free replacement or full refund
• Return shipping costs covered by LumiPath

7. Warranty Claims

Products under warranty:

• Standard warranty: 2 years from purchase date
• Extended warranty options available
• Warranty covers manufacturing defects, not normal wear
• Repaired or replaced at our discretion

8. Non-Refundable Items

The following are not eligible for refund:

• Free consultation services
• Custom-designed lighting solutions (unless defective)
• Products damaged due to improper installation or use
• Electrical components opened or modified by customer

9. Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error or defective products. Customer is responsible for return shipping costs except in cases of defective or damaged items.

10. Contact for Refunds

To request a refund or discuss return options:
Email: refunds@lumipath-nl.com
Phone: +31 20 123 4567
Business Hours: Monday-Friday, 9:00-17:00 CET

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Cookie Policy

Last Updated: January 2025

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide better service and understand how visitors use our site.

2. Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for the website to function properly:

• Session management
• Security authentication
• Form submission functionality
• Cookie consent preferences

Functional Cookies (Optional)

These cookies enhance your experience:

• Language preferences
• Region selection (Netherlands city)
• Previously viewed products
• Contact form pre-fill

Analytics Cookies (Optional)

These help us understand site usage:

• Page visit tracking
• Time spent on site
• Navigation patterns
• Traffic sources

Marketing Cookies (Optional)

These enable personalized content:

• Retargeting advertisements
• Product recommendations
• Email campaign effectiveness
• Social media integration

3. How We Use Cookies

We use cookies to:

• Improve website functionality and user experience
• Remember your preferences and settings
• Analyze site traffic and visitor behavior
• Provide personalized lighting recommendations
• Measure effectiveness of marketing campaigns

4. Third-Party Cookies

We may use third-party services that set cookies, including:

• Google Analytics (website analytics)
• Social media platforms (sharing functionality)
• Payment processors (secure transactions)
• Customer service chat tools

5. Managing Cookies

You can control cookies through:

• Our cookie consent banner (shown on first visit)
• Browser settings (block or delete cookies)
• Privacy settings in your browser
• Opt-out links from third-party services

6. Cookie Duration

We use both session and persistent cookies:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Remain until expiration date or manual deletion
• Typical duration: 30 days to 2 years depending on cookie type

7. Impact of Disabling Cookies

If you disable cookies:

• Some website features may not function properly
• You may need to re-enter information on each visit
• Personalized recommendations won't be available
• Analytics and improvement efforts will be affected

8. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in technology or regulations. Continued use of our site after updates constitutes acceptance of the revised policy.

9. GDPR Compliance

In accordance with EU and Dutch privacy laws, we:

• Obtain consent before setting non-essential cookies
• Allow you to withdraw consent at any time
• Provide clear information about cookie usage
• Respect Do Not Track signals where possible

10. Contact Us About Cookies

For questions about our cookie usage:
Email: privacy@lumipath-nl.com
Phone: +31 20 123 4567